What you will do

• Plan and run community campaigns and growth experiments.
• Analyze engagement and on-chain data to improve activation and retention.
• Coordinate content calendars, AMAs, events and partner collaborations.
• Be the voice of the community back to the product and engineering teams.
• Build light-touch playbooks that let the community grow on its own.

What we look for

• 2+ years in community, growth or operations, ideally in Web3 or fintech.
• Strong writing and a clear data sense for measuring what works.
• Self-starter who thrives in a small, fast-moving team.
• Genuine interest in finance, crypto or Web3.
• Comfortable working across time zones with partners.

What you will do

• Respond to user inquiries across email and chat with care and speed.
• Build help-center articles, onboarding guides and short video tips.
• Surface product feedback, bugs and recurring issues to the right teams.
• Help users get the most out of Trust, from first sign-up to daily use.
• Track support quality and suggest fixes that reduce repeat questions.

What we look for

• 1+ year in customer support or customer success.
• Clear, calm and empathetic communication in writing.
• Comfortable with SaaS and helpdesk tooling.
• Curiosity about AI and financial products.
• Patience and good judgment under pressure.

What you will do

• Design and ship LLM reasoning and signal pipelines on live market and on-chain data.
• Improve accuracy, latency and explainability of AI insights users see.
• Collaborate with engineers on model serving, evaluation and monitoring.
• Run offline and online experiments, then track quality with clear metrics.
• Keep models responsible and auditable, with guardrails and logging.

What we look for

• Strong Python and machine-learning background.
• Hands-on with LLMs (RAG, fine-tuning, agents, tool use).
• Experience with time-series, market or financial data is a strong plus.
• Care for responsible, auditable AI over flashy demos.
• Comfortable owning a pipeline end to end.

What you will do

• Design end-to-end flows for web and mobile, from sketch to shipped UI.
• Own the design system and component library so the product stays consistent.
• Turn complex data, signals and feeds into intuitive, calm interfaces.
• Partner with engineering to ship pixel-perfect, accessible UI.
• Run light usability checks and iterate on real user feedback.

What we look for

• 3+ years in product or UI design.
• Strong portfolio in data-dense or fintech products.
• Fluent in Figma and prototyping tools.
• Good grasp of interaction and accessibility principles.
• Care for detail and visual craft.

What you will do

• Build features across frontend and backend (TypeScript, Astro/Node, databases).
• Improve performance, reliability and test coverage on the way.
• Ship in tight loops with product and design, then watch it in production.
• Keep the codebase clean, typed and observable with good logging.
• Pitch in on infra, CI and developer-experience improvements.

What we look for

• 3+ years of full-stack engineering experience.
• Solid TypeScript and comfort with modern frameworks.
• API, database and data-modeling fluency.
• Comfortable in a fast, autonomous environment.
• Care for code quality without slowing the team down.

What you will do

• Set technical direction and architecture, and keep it pragmatic.
• Mentor engineers and run thoughtful code reviews that raise the bar.
• Balance speed with quality, risk and technical debt.
• Partner with founders on roadmap, hiring and a healthy team.
• Ensure delivery is secure, observable and compliant by design.

What we look for

• 6+ years engineering with 2+ years leading teams.
• Deep full-stack and AI / infrastructure exposure.
• Calm and decisive under ambiguity.
• Strong ownership and clear communication.
• Trusted to make calls and be accountable for them.